1. Introduction

Welcome to Shankar Khutia & Co. (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or purchase used machines from us.

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Company name (if applicable)

b. Transaction Information:

• Purchase details

• Payment information (processed securely through trusted payment gateways)

• Communication records related to sales and support

c. Technical Information:

• IP address

• Browser type and version

• Device information

• Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use the collected data to:

• Process and deliver your orders

• Respond to your inquiries and provide customer support

• Improve our products, services, and website experience

• Send important updates, offers, or promotional content (only if you consent)

• Maintain business and accounting records as required by law

4. Data Protection & Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or alteration.
Payment details are encrypted and processed through secure third-party payment providers — we do not store your full payment data.

5. Sharing of Information

We do not sell, rent, or trade your personal information.
However, we may share limited data with:

• Service Providers: For payment processing, logistics, or analytics.

• Legal Authorities: If required by law or to protect our legal rights.

6. Cookies & Tracking Technologies

Our website may use cookies to enhance your browsing experience.
You can manage or disable cookies through your browser settings. However, some parts of the site may not function properly if cookies are disabled.

7. Your Rights

You have the right to:

• Access, update, or correct your personal data

• Request deletion of your information (subject to legal requirements)

• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax and accounting obligations).

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.